What’s important

We’re committed to our Rainbow whānau and the importance of creating a safe environment for all. Our aim is for continual improvement in awareness for our Rainbow kaimahi, the LGBTTQIA+ taiohi we support and those in the communities we serve. ​​​​​​​Our focus is to create spaces where everyone feels comfortable to be themselves, to build trust, belonging, and for individuals to thrive without a fear of judgement.

By building trustworthy connections with kaimahi and taiohi, we can support to achieve their inspirational dreams in a way that is true to themselves, no matter who they love or how they identify. We know that connected, diverse and compassionate communities build strength and resilience.

He waka eke noa. We’re all in this together, no matter what.

We deeply believe in being experts in everything we do. We employ and contract clinicians and use evidence based frameworks to inform our mahi and our practices. We invest in training and workforce development that builds the abilities of our kaimahi to deliver evidence-informed intervention. We also work in partnerships with other key stakeholders to build evidence of our impact through research, evaluation and formal service reviews.

We recognise the expertise and added value our broad range of clinicians bring. Our clinicians play an important role in promoting wellbeing by providing specialist care and support to our tāngata whai ora, taiohi and whānau. Through their expertise, empathy and therapeutic interventions, our clinicians contribute to recovery, foster resilience, and enhance the quality of life of the people they work with. We continually invest in their clinical skills and provide strong clinical governance to guide their mahi.

We understand that trauma can affect individuals, whānau, communities, and various cultural groups. Māori, Pasifika, and migrants – especially refugees – are more likely to have experienced trauma.

In recognising and responding to trauma, we have introduced the Attachment, Regulation and Competence Framework (ARC) across our services. This brings together the key foundations of what we know about development and the impacts of trauma and resiliency. ARC offers a framework to scaffold and contain the support that we provide. Deeply relational at its heart, ARC reinforces the importance of compassionate and genuine connection with taiohi and their whanau; building a sense of competence, containment, and connection.

You can read more about ARC here.

We know that people’s wellbeing is absolutely linked to the wellbeing of te taiao. We’re actively working to become more sustainable. We want our relationship with, and responsibility for, te taiao and papatūānuku to be embedded in our ways of being and doing. It’s an essential part of how we support the wellbeing of young people, whānau and communities.