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Privacy Policy

Your privacy is of utmost importance to us at Real. This Privacy Policy is designed to inform you about our practices regarding the collection, use, and protection of your personal information, in accordance with the Privacy Act 2020. If you are receiving services from us your kaimahi will talk with you about your health information rights and will actively seek your consent in an ongoing way.

Scope of this policy

This policy applies to all services provided by Real, part of the Wise Group, and governs our data handling practices. It does not limit or exclude any of your rights under the Privacy Act 2020. For more information about the Act, please visit

Key privacy principles

  • We collect personal information only when necessary for our functions and services.
  • Personal information may be collected directly from you or from authorized third parties.
  • Data, including personal information, is stored securely on Microsoft Azure cloud platform and we use Microsoft Office 365 applications, ensuring robust technical and process controls.
  • We use and share personal information only as necessary for the functions for which it was collected or as required by law.

Privacy Officer contact

For inquiries or requests regarding your personal data, please contact:

  • Privacy Officer: Sally Pitts-Brown
  • Address: Salmond House, 57 Vivian St, Te Aro
    Wellington 6011
  • Email:

Storage and retention

  • Our data is stored on Microsoft Azure cloud servers, Digital Ocean servers in Singapore, and Amazon Web Services servers.
  • We comply with the Public Records Act 2005, retaining data only as long as legitimately needed, and then securely deleting it.


We are committed to protecting your personal information, employing reasonable and necessary steps to prevent loss, unauthorised access, and misuse.

Third-party providers

We may engage third-party providers for specific services (newsletters, event registration, e-learning, etc.), and while they may collect personal information, we ensure they adhere to privacy and security standards.

Usage of your personal information

Personal information is used solely for providing our services or carrying out lawful functions. We may share your information with third parties when necessary or as required by law.

Your privacy rights

You have the right to request a copy of your personal information held by us, and to have any inaccuracies corrected. Please contact our Privacy Officer for such requests.

Opting out and website cookies

You can opt-out of our communications and control cookie settings in your browser. Our website uses cookies to enhance user experience but does not collect personal information via cookies.

Non-personal information collection

We collect non-identifiable data for website usage analysis and improvement, including IP addresses, search terms, and browsing patterns as they relate to our website.

Privacy Policy changes

This Privacy Policy may be updated periodically. We encourage you to review it regularly.

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Real is part of the Wise Group Copyright ©2024