Your rights with Real

At Real, we’re committed to working with you and your whānau in ways that actively encourage autonomy, empowerment, and decision-making, and upholding your rights. Rights are all about respect: people respecting your rights and you respecting theirs.

While receiving services from Real, you have the right to:

Be treated with honesty, respect, and dignity, and have your needs met reflecting your circumstances, language and culture.
Explore and express your own personal identity, culture, religion, and sexuality.
Receive safe services and live in a safe environment.
Have access to language (including New Zealand sign) interpreters for yourself and your whanau.
Receive a service designed to support you to live a full life, hopeful and connected to what matters to you.
Have all your rights met under the Health and Disability Consumer Code of Rights and any other relevant codes or regulations.
Take part in discussions relating to the service you receive and to choose who will be involved in your support.
Be treated with skill and care by staff, and where possible, to choose staff members of your preference.
Raise a concern or make a complaint and be supported to do so.
Have access to, and contribute to your health information and plans.

You can also speak to, phone or write to an independent advocacy service at any time. This includes:

Health and Disability Advocacy Service – 0800 555 050 – advocacy@hdc.org.nz
Children’s Commissioner – 0800 224 453 – advice@occ.org.nz
Health and Disability Commissioner – 0800 11 22 33 – hdc@hdc.org.nz
The Human Rights Commission – 0800 496 877 – text 021 0236 4253 – infoline@hrc.co.nz
Privacy Commissioner – 0800 803 909 – enquiries@privacy.org.nz
Youth Law – 0800 UTHLAW – 0800 884 529 – info@youthlaw.co.nz

Concerns, compliments, questions or complaints

If you have concerns, compliments, questions or complaints, we want to hear from you. You can contact us by sending an email to contactus@real.org.nz or calling your local Real office. You can find the number by clicking on your location here.

If you’d like more information on how you can share your feedback and what your rights are, you can read or download the following brochure: Tell us how we’re doing brochure

Note: If you’d like to print this brochure double-sided, select ‘print on both sides/flip on short edge’ in the print settings.